Some tips on support requests

Help and support in getting the EVE-Dev Killboard to run on your site.
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mastergamer
Lead Moderator
Posts: 229
Joined: Sat Jun 14, 2008 20:24
Location: England

Some tips on support requests

Post by mastergamer » Tue Apr 06, 2010 10:32

If your board is broken, try some of these common fixes before you post.
  • Make sure you meet all the minimum requirements for the version you're running. For EDK3, these can be found here.
  • Although it's not actually mentioned on that page (it is in the installer though), you need PHP's safe_mode setting turned OFF.
  • Try clearing your cache first.
  • If you have error messages like 'unable to write to cache/whatever', chmod the /cache folder to 777 via your FTP client or hosting control panel.
  • If you get something like 'Fatal error: Smarty error: unable to write to $compile_dir '/path/to/kb/install/templates_c', chmod /install/templates_c to 777.
  • If you have a '500 Internal Server Error' and nothing else displayed, look at your error logs and post the last few lines.
  • If the error mentions a missing file, try reuploading everything to be sure nothing got missed out.
  • Search the forums, a solution to your problem may already be posted.
If these didn't help, then go ahead and post your problem. You should always post a link to your board when making a support post - it's not always needed but it saves anyone having to ask if it is.

If I think of anything else I'll update this post.

Zendoren
Greenhorn
Posts: 10
Joined: Fri Dec 12, 2008 10:28

Re: Some tips on support requests

Post by Zendoren » Wed Apr 07, 2010 17:00

request sticky!

mastergamer
Lead Moderator
Posts: 229
Joined: Sat Jun 14, 2008 20:24
Location: England

Re: Some tips on support requests

Post by mastergamer » Wed Apr 07, 2010 17:21

It already is sticky ;)

vascos
Apprentice
Posts: 45
Joined: Sat Jun 14, 2008 20:24

Re: Some tips on support requests

Post by vascos » Thu Apr 08, 2010 08:42

I would add:-
vasco di

Author of :- KillCharts Mod and BannerPic Mod

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Mavrik347
Apprentice
Posts: 55
Joined: Thu Apr 16, 2009 13:58
Location: Stoke, England
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Re: Some tips on support requests

Post by Mavrik347 » Fri Apr 16, 2010 17:57

I would add:

If you fix a problem on your own, please post the solution to help people searching in the future.

Hellarad
Noob
Posts: 1
Joined: Wed Jun 22, 2011 19:35

Re: Some tips on support requests

Post by Hellarad » Wed Jun 22, 2011 19:39

So Far the install was great, Good job all on that, For :P a noob on this PHP/SQL it was smooth!!

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